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(More customer reviews)I ordered this phone to replace a worn-out Razr that I've had for a few years. I love my Razr; it's the perfect phone for someone who does not need a fancy iPhone, Blackberry, touchscreen, etc. I expected a completely brand new phone, unlocked, direct from the manufacturer.
The phone was locked (it needed a code) and had a "Refurbished" label. T-Mobile and Amazon could not help me so I called Motorola. I provided the MSN and IMEI codes (one-of-a-kind ID numbers assigned in the factory) from the phone, and he said the codes were not in the database, meaning the phone had been sold by a carrier or refurbished.
I asked Amazon for a replacement. The replacement phone did not have a "Refurbished" label and did not ask for an unlock code; I inserted my SIM card and made and received calls. However, the phone has AT&T logos, screensavers, browser links, etc. While it was technically unlocked, it was not what I expected. The next morning, all the keys and buttons stopped working. The phone was a complete dud after less than one day of use.
This time I asked Amazon for a refund. I guess I could ask for a third phone, but I'm sick of this and I found a much better price and warranty on the exact same item at another retailer.
This page does not state that this phone may be refurbished, may have carrier branding, or may be locked. In my experience all of these things were true. Two different customer service representatives told me that every time they send me a replacement, it is from the same batch that Motorola sold them so it may have the same problems as the phone I'm returning.
Bottom line: Amazon admits that, when you order this item, they don't know if you will receive the product described on this page.
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Motorola RAZR V3 Unlocked Phone with Camera and Video Player--U.S. Version with Warranty (Silver)At just over a half-inch thick, the Motorola RAZR V3 is the perfect combination of sleek design and powerful features. An impressive quad-band GSM phone (great for global travelers), the RAZR V3 includes a VGA (640 x 480) camera, Bluetooth connectivity for communication headsets, dual LCD screens, video clip playback, and up to 7 hours of talk time.
This unlocked cell phone can be used with a GSM network service provider and it provides quad-band connectivity (850 MHz, 900 MHz, 1800 MHz, 1900 MHz). It does not come with a SIM card, and it requires that you provide a SIM card for usage with your selected service provider. This phone comes with a one-year warranty from a third party provider.
Phone Features The RAZR V3 has a large 176 x 220 color display with 262,000 colors dominates the inside of the top cover, and a supplementary 96 x 80 full-color display on the outside that can display pictures, time, call information, battery and signal strength, and more. Most of the phone's features and on-screen menus are controlled by a five-way center button on the handset's backlit control pad, which is precision cut from a single sheet of nickel-plated copper alloy. A charging port and USB data cable port is placed on the bottom of the phone.
The RAZR V3's internal phone book can hold up to 1000 contacts, while the phone's picture ID system allows you to assign pictures to your most common callers. It also supports polyphonic ringtones as well as MP3 ringers, allowing you to use portions of your favorite songs to alert you to incoming calls. There's even an included application, MotoMixer, that lets you mix your own ringtones. For times when you want to be discreet, there's a vibrating alert. A built-in speakerphone makes it easy to talk without having the phone to your ear while voice activated dialing makes calling your friends, family and associates as easy as saying their names.
The RAZR V3 is a messaging and wireless Internet powerhouse. Support is built in for sending and receiving pictures, text, graphics, sound and video via messages. When used in combination with the phone's built-in still and video camera, MMS opens up a whole new world of messaging fun. Instant messaging is also included (with support for AOL, Yahoo!, MSN, and ICQ), and the phone ships with a built-in email client with support for POP3, IMAP4 and SMTP protocols. iTap text entry, which is a technology that makes it easier for people to enter words and text on handsets, is built into the unit-- a plus for mobile email and text messaging users.
A number of handy software tools are bundled with the RAZR V3 including a voice memo recorder, a calculator with currency converter, a calendar and an alarm clock. Use the phone's Bluetooth capability to set up a wireless link with a Bluetooth accessory or connect to a computer or hand-held device to exchange and synchronize data. The phone also supports the SyncML PC synchronization standard, can be used with Motorola's Mobile Phone Tools PC application to manage and synchronize contacts, calendar and other data with your PC.
The phone's VGA camera features a 4x zoom, image quality options, and an auto-timer so you can be in your pictures, too. Capture stills and then send them to your friends via MMS messaging or email, or to your PC via USB or Bluetooth. The phone is capable of MPEG4 video playback when you receive a video message, or if you upload video to the phone via USB or Bluetooth. The RAZR V3 also supports custom graphics for wallpapers so you can dress up the phone to suit your fancy.
Operating the RAZR Battery Door The RAZR V3's battery cover is designed to have a very tight fit with the phone case. You may need to use your fingernail or a very thin instrument to depress the small battery cover release button. When replacing the cover, make sure the cover securely snaps into place before operating the phone.
Vital Statistics The Motorola RAZR V3 weighs 3.42 ounces and measures 3.86 x 2.09 x 0.54 inches. Its 680 mAh lithium-ion battery is rated at up to 6.7 hours of talk time, and up to 250 hours of digital standby time. It runs on the 850/900/1800/1900 GSM/GPRS/EDGE frequencies. This phone comes with a one-year warranty from a third party provider.
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