Sony Ericsson W760i Unlocked Cell Phone with 3.2 MP Camera, MP3/Video Player, M2 Memory Slot--U.S. Version with No Warranty (Intense Black) Review

Average Reviews:

(More customer reviews)I like most of the things about this phone- it has long battery life, and takes great pictures and videos (especially if you add the micro Memory stick card for more memory), and has good sound (for a phone). But a MAJOR flaw in this phone is the ridiculous two-pronged, multiple-(12?-)contact connector. This same connector type is used for the USB connection cable, the car charger, the headphones, and the wall charger. I guess this way they don't need separate connectors for chargers vs. USB vs. headphones. Each connector activates different combinations of the 10 or 12 metal contacts on the phone (receiving) side of the connector. But the connectors are not very robust and in fact wear out in a matter of months so that to get a good connection to the phone's metal contacts you have to squeeze the connector and hold it a certain angle without moving and practically stand on your head. I called SonyEricsson to inform and complain but they basically don't care. They assume that the user has damaged the equipment, and if it's out of warranty they take no responsibility. Too bad they take such little interest in customer support, because other than the connector design it's a nice phone. But it's not much use if you can't even charge it up. I would be very hesitant to buy any SonyEricsson phone with this kind of connector. They should go back to standard plug-in connectors that will more easily and reliably make the appropriate contacts for the functiosn needed. In fact, a standard mini-plug contact for the headphones would be much handier instead of having to buy the special headphone accessory with the lame connector. Instead of one multi-function connector you'd need three- a power connector, a headset connector and a USB connector, but better 3 connectors that work easily than one that doesn't.

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