Average Reviews:
(More customer reviews)I bought this phone for a reduced price almost a year ago with a new contract from ATT. Really wish I had got the Matrix that my brother chose that was for free.
I HATE THIS PHONE!
1. Touch screen is either unresponsive or chooses the wrong "button." More than half the time it chooses an icon on the opposite side of the screen!
2. Battery life sucks! I have to charge it every night with very little use. If I use the phone how I'd like to (moderately heavy use) then I have to have it fully charged, charge again in the afternoon, and charge again at night.
3. The phone doesn't recognize when you set an individual ringtone for people in your address book. Tried to update my software (an option in the settings) to fix it, which kept saying "FAILED TO CONNECT."
4. After about 4 months I had a software glitch in which caused my phone to turn off when choosing my txt msg inbox. So I got a replacement phone with the insurance program. I THOUGHT that the previous software problems would be fixed (see #3). No such luck!
5. Phone fails to recognize the music/pictures on my SD card. The phone sometimes allows me to transfer info from my phone to the SD card but not usually.
6. Charger is set up completely STUPID! The two prongs have been bent from my having to charge it so much. Now I have to slide the charger in at an angle and push one prong into place so it will charge. Also sometimes the phone recognizes the charger as a USB Cable and won't charge until it recognizes that it's really a charger. Also the charger falls out easily and wiggles in the phone and everytime the charger wiggles a message pops up that says "Charger Connected" or "Charger Disconnected" which is really annoying when you're responding to a text or looking for something online while charging the phone.
7. There is no WiFi option to connect to a faster network when available. And 3G won't turn off so I can have the battery last a little bit longer.
8. Messages often have the wrong timestamp, or are displayed in the wrong order. Phone doesn't even receive most of the messages I receive from my friend's Moto Cliq. All the pictures I receive from Moto Cliq are shown as a black screen.
9. Speaker phone is very quiet and the mic isn't strong enough for the other person to hear you when on speakerphone. I have never dropped this phone, never gotten it wet, and never been rough with it. I got a case for it same day as purchase. All of the problems I've had with this phone were for my original phone and my replacement phone (wish I'd been able to choose a different replacement). I've gone into several ATT stores to see if there was a way I could get the software update, or if they'd ever heard of any problems. Finally a nice guy names eric checked the customer complaints for the phone. Apparently, tons of people have the same software and ringtone assignment problems. He said ATT no longer carries the phone for sale so they have no intention of fixing the problem.
NEVER EVER GET THIS PHONE!
DON'T EVEN GIVE IT TO YOUR ENEMY! It's that bad! Thank heavens my upgrade is next week, I can't wait to smash and burn this phone, because it's not even worth donating.
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