Motorola Q9H Windows 6.1 3G GSM Unlocked Phone ATT BLK Review

Average Reviews:

(More customer reviews)I have two pieces in this review. The first covers the phone itself (great), and the second covers the vendor (not good). The phone gets 5 stars. The vendor...not recommended. The quality of vendors on Amazon seems to be slipping (more of these 25% re-stocking fees for returns).
First, the phone: It is an excellent phone. I have tried a number of keyboards out, and this one is the best. Before I bought it, I checked the techie reviews, and the best review I found, covering all aspects of the phone (including lots of pics), is from Mobile Tech Review. The review is spot-on, on all counts, so I won't repeat everything here. Bottom line, great phone-highly recommended: [...]
The Motorola website link below is specifically for the Q9h phone, and has good techie & non-techie stuff for the phone. If you buy the phone, cut/paste/bookmark this site:
[...]
On to the vendor: I ordered two of these black phones, and received two metallic phones (same everything, just metallic instead of black). In addition to sending the wrong phones, the extended battery/back, Micro-to-Mini USB Adaptor; & Micro USB to 3.5mm Headset adaptor were not included. In fairness to the vendor, this item did not have a list of what comes with the phone. I contacted the seller regarding some of the missing components, and the email response I received regarding the missing items was this: "to insure our low prices we purchase our items in large quantities and have them kitted in our warehouse. It is for this reason the package may not contain all accessories as if bought in a retail store, however the product is guaranteed to be new as listed. Customer satisfaction is our number one priority and if you like i and are willing to keep the phone i can offer to have these accessories shipped out at no charge OR if you prefer we have this setup for return."
We decided to keep the phones, mainly because the kids had opened everything before I got back into town, and this vendor has a draconian return policy (see below). Some of the missing accessories were shipped by the vendor, but they included different (cheaper) headsets than the OEM accessories listed, and they never sent the extended battery and back. The extended battery/back is included if you buy from some other vendors, so check what comes in the box when comparing prices. If you are going to use the phone & internet a lot, I really recommend the extended battery/back. I had to buy the extended battery/back separately, which added significantly to the overall cost of each phone. Bottom line-check what's in the box, and the vendor's return policy. Make sure you read their return policy before you start unpacking everything.
Return Policy - This vendor has a 25% restocking fee, if you should return anything without the original packaging, or if you remove the protective covers on the phone display, etc. You also have to pay the shipping and handling to return it, and if you do not insure it, and it gets lost, it is your responsibility (i.e., no refund).


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